TrackER is the operations platform that plugs into your EMR and automates the entire patient journey: from self-scheduling and automated prep reminders, through self-service kiosks and real-time waiting room displays, to staff safety scoring, Uber-style dispatch, and post-discharge follow-up.
TrackER isn't just software on a screen. It's a physical system deployed throughout your facility.
Patients self-triage at a lobby kiosk and receive a secure QR code. They track their visit on their own phone—no app download, no front-desk bottleneck.
Airport-style displays with anonymized status tracking, configurable call alerts, and custom audio tones. Visible from across the waiting area.
Real-time bed mapping with STAMP threat assessment, auto-dispatch status, and room-level filtering. Every department gets its own command center.
Transport, EVS, and security receive job notifications instantly. Accept, navigate, and complete tasks from their phone—like Uber for hospital logistics.
From appointment booking to post-discharge follow-up, TrackER automates every operational step your EMR ignores. No more phone tag. No more no-shows. No more missed follow-ups.
Patients book their own appointments from their phone—no call center, no hold music. Service catalogs, provider availability, and department-specific time slots are all managed by your admin team.
When a patient cancels, TrackER automatically texts the next person on the waitlist with an offer to take the slot. They confirm with a single tap. No staff intervention required. No empty chairs.
Configurable prep instructions sent via SMS at the intervals you choose—48 hours, 24 hours, 2 hours before. Include fasting rules, arrival instructions, and required documents automatically.
Prevent patients from booking appointments without required labs, imaging, or prior visits. Configurable rules per service type ensure clinical readiness before every scheduled visit.
Automated post-discharge SMS reaches patients within your configurable care window. Check on recovery, prompt follow-up scheduling, and capture compliance data—without manual outreach.
Track no-show rates by service type, provider, and time slot. Identify patterns, manage repeat offenders, and adjust scheduling templates based on real utilization data.
FHIR R4
FHIR R4
FHIR R4
FHIR R4
FHIR R4
FHIR R4
FHIR R4
FHIR R4
Also supports any EMR with HL7 v2 over MLLP — no FHIR required.
Your EMR is a clinical database built for billing and doctor’s notes. TrackER is a high-speed logistics engine built to move bodies, clean beds, and dispatch security. They solve completely different problems.
ED nurses are 5× more likely to be assaulted than any other profession. 67% report being physically attacked at work. Many leave the profession entirely—not because of the medicine, but because they don’t feel safe.
Patients don’t leave because the wait is long—they leave because nobody tells them what’s happening. Each walkout costs $1,200+ in lost revenue and represents a person who needed care and didn’t get it.
Replacing a single nurse costs up to $64,000. The mental load of juggling operational tasks, family interruptions, and clinical work burns out your best people. ED nurses have 52% higher burnout than other specialties.
TrackER addresses the three root causes of ED dysfunction—staff safety, patient communication, and operational overload.
Clinically validated STAMP protocol identifies potentially violent patients before escalation. Five observable indicators, scored objectively.
High-risk assessments trigger immediate SMS and voice call alerts to security with the patient’s exact location. 47-second average response time.
Medium-risk patients automatically trigger buddy system warnings. No staff member enters a flagged room alone.
Patients book appointments from their phone—no call center needed. Smart waitlists auto-fill cancellation gaps via SMS. Automated prep reminders arrive before every visit.
Touch-screen kiosk captures demographics and generates a QR code. Patients scan it and track their status on their own phone—no app download.
Patients and families see live status updates on their phone: arrival, rooming, provider visit, testing, discharge. No more “how much longer?”
Patients share a tracking link with family members. Loved ones follow along from home without calling the front desk.
Patients message their nurse directly from the tracking page or by replying to an SMS. Messages arrive in the nurse dashboard instantly—no phone calls, no front desk.
Patient status changes automatically assign tasks to transport, cleaning, lab, pharmacy, and security—no manual coordination needed.
When your Environmental Services tech taps “Room Cleaned” on their phone, TrackER instantly updates the Nurse Board to “Room Ready” and calls the next patient on the lobby TV. Zero data entry required from your nurses.
Stop paging transporters. Nurses and support staff chat directly inside a transport ticket with read receipts and urgent flags. Job completes, chat archives. It’s Uber for your ER logistics.
Nurses and staff receive instant job notifications on their phones. Accept, start, and complete tasks from anywhere in the department.
Explore smart scheduling, automated waitlists, bed management, zero-click automation, department zoning, logistics chat, and our enterprise-grade infrastructure.
Explore Product Details“Our LWBS rate dropped from 9% to under 4% in the first quarter. The families stopped interrupting nurses because they could see the updates on their phones.”— ED Nurse Manager
“STAMP gave our team a common language for something they’d always relied on gut feeling for. Security response went from minutes to under a minute.”— Director of Emergency Services
“Auto-dispatch alone saved us from hiring two additional full-time coordinators. The system routes tasks to the right person instantly.”— VP of Operations
“Self-scheduling cut our call center volume by 35% in the first month. The automated waitlist fills cancellation slots before our staff even knows about them.”— Practice Manager, Multi-Site System
We keep our interface off the public web—but in a 30-minute demo, we’ll show you exactly how patient self-scheduling, automated prep reminders, zero-click automation, STAMP threat scoring, and real-time logistics dispatch work inside your facility’s workflow.
Schedule Your Demo“Welcome the Patient. Protect the Nurse. Inform the Family.”
CCB Tech was founded by a team with over 40 years of combined IT experience inside hospitals and emergency departments. TrackER is 100% designed, built, and supported in the United States.
Learn Our StorySee the zero-click logistics platform that hospitals are deploying in weeks, not months. 30 minutes, customized for your facility.